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WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1507
Experience:  Over 5 years as a computer and printer repair technician
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I am trying to replace the drum on my Brother HL-L2380DW

Customer Question

I am trying to replace the drum on my Brother HL-L2380DW Printer. I have replaced it, but there is no drum counter reset button, no "OK" button and I can't find anything to use in the settings .
JA: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?
Customer: Probably a year old, and I thought that was the model number.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac OS 10 El Capitain.
JA: How long has this been an issue? What happened right before this popped up?
Customer: There was a drum replacement message.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 7 months ago.
Category: Printers
Expert:  WesPCDr replied 7 months ago.

Hi, I can help with the issue.

Expert:  WesPCDr replied 7 months ago.

To fix the problem, use the steps in the following link to reset the drum:

http://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hll2380dw_us_as&faqid=faq00002837_026