Hello, and thank you for using this service.
I will help you now.
What version of Windows are you running on the computer? 7,8, or 10?
Please reply in the box below. Thank You.
What happens when you unplug and plug the printer into the computer? Do you get an error? Does the printer show under "Devices and Printers"?
Also, remotely connecting would be a much easier and effective way at fixing your issue with the printer install. Would you like me to remotely connect to fix this while you watch?
Sorry, I was offline. If you still need help on this problem, please let me know via reply. Thank You.