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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I can't install our brother printer on the computer, it is

Customer Question

hi i can't install our brother printer on the computer
JA: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?
Customer: it is MFC-J430W
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: we change our modem then the installation cant found
JA: Anything else you want the printer expert to know before I connect you?
Customer: only I seen on the screen of the printer is Fax
Submitted: 3 months ago.
Category: Printers
Expert:  technicalcat replied 3 months ago.

Hello, and thank you for using this service.

I will help you now.

What version of Windows are you running on the computer? 7,8, or 10?

Expert:  technicalcat replied 3 months ago.

What version of Windows are you running on the computer? 7,8, or 10?

Please reply in the box below. Thank You.

Customer: replied 3 months ago.
Windows 10
Expert:  technicalcat replied 3 months ago.

What happens when you unplug and plug the printer into the computer? Do you get an error? Does the printer show under "Devices and Printers"?

Also, remotely connecting would be a much easier and effective way at fixing your issue with the printer install. Would you like me to remotely connect to fix this while you watch?

Customer: replied 3 months ago.
The brother installer is not installed so I can't connect to the printer..can you please install on our PC
Customer: replied 3 months ago.
Ok I'm trying to be at the computer soon
Customer: replied 3 months ago.
I'm here at the computer now what can I do please
Customer: replied 3 months ago.
I am waiting for response,I can continue later..thanks
Expert:  technicalcat replied 3 months ago.

Sorry, I was offline. If you still need help on this problem, please let me know via reply. Thank You.