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Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3118
Experience:  Electronics engineer with 7+ years of experience in repairing office equipments & printers
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New secretary in office. Can't locate instructions for our

Customer Question

New secretary in office. Can't locate instructions for our Brother MFC-913OCW. Need to replace drum but don't know which one to order or how to replace. Is there a place I can go to download instruction guide for this printer?
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: MFC-913OCW Brother Color Printer. Probably 2-3 years old. Not really sure.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC. Not sure what operating system.
JA: How long has this been an issue? What happened right before this popped up?
Customer: When I attempted to copy this morning, I saw a message that I needed to replace drum.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 14 days ago.
Category: Printers
Expert:  Md. Sadique replied 14 days ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Md. Sadique replied 14 days ago.

Please go to this link to access the user guide on how to replace the drum:

Expert:  Md. Sadique replied 14 days ago.

Is there anything else I can help you with?

Please rate my service by clicking on one of the stars at the top > then click Submit.

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