I'm sorry about the issue. Was it working fine previously? Or is this a new printer or new computer?
Is the printer connected to the computer with a (USB) cable?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Please reply at the box below. Thank you,
Is there any error or message when printing?
Are you currently able to make a copy from the printer's glass (not printing from the computer)?
What's the brand / model of your computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,