I'm sorry about the issue. Is there any error or message?
Are you currently able to make a copy from the printer's glass (not printing from the computer)?
Is the printer connected to the computer with a USB cable? Or is the connection wireless?Please reply at the box below. Thank you,
Thank you for replying back. Are you able to open Control Panel on the computer?
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Please try the following fix:
Please reply at the box below to continue. Thank you,
If that does not work, please try:
Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,