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Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Im older and bought hp envy 5660 today. i have it printing

Customer Question

im older and bought hp envy 5660 today.
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: i have it printing but cant scan
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just bought today
JA: Anything else you want the electronics expert to know before I connect you?
Customer: dont really know what to try
Submitted: 1 month ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 month ago.

Hi,

I'm sorry about the issue. What's the error or message when scanning?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,

Customer: replied 1 month ago.
Software hasn't been installed
Expert:  Viet - Printer Tech replied 1 month ago.

Do you have windows xp, vista, or 7, or 8, 10, or mac computer? And/or what's the brand / model of your computer?

What happens when you install the printer's CD disk? Is there any error or message?
Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 1 month ago.

Did you scan using the HP program or scan program on the computer, or using the Scan button on the printer?

Expert:  Viet - Printer Tech replied 1 month ago.

Is the printer connected to the computer with a (USB) cable? Or is the connection wireless?

Did the printer come with any CD disk?

Were you able to install the printer's CD disk (or download) successfully? Or was there any error or message?

Do you see the program HP ENVY... (or HP Solution Center or HP Scan) on your computer? If yes, can you open that HP program and see if you can scan with it?

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,