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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 16046
Experience:  5+ years as Tech
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I have a Canon iP4500, and suddenly it stop feed paper, and

Customer Question

Hi I have a Canon iP4500, and suddenly it stop feed paper, and it came a message saying that there was not paper in the feeder, although the papers were there. Can you help me please?
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: No, it hasn't done it before, and it is not that old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC, I am using microsoft
JA: How long has this been an issue? What happened right before this popped up?
Customer: Actually nothing happened, I print as usual. It was a lot of printing though.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No, actually I am surprised that it happened because there wasn't any issue. It suddenly happened.
Submitted: 1 month ago.
Category: Printers
Expert:  crash2199 replied 1 month ago.

Hi!

Please open any lids on the printer and look for any paper jams. If you see a jam, please remove the paper. If you do not see a jam, please close the lid(s) then power off the printer.

Unplug the printer from the wall outlet then wait 1 minute.

Plug in the printer and power on the printer then wait another minute.

Check to see if the issue continues.

If the issue continues, please reply back here otherwise if you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.