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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Its not scanning, HP OFFICEJET PRO 6830, NO, CAN I TALK ON

Customer Question

its not scanning
JA: What kind of computer do you have?
Customer: HP OFFICEJET PRO 6830
JA: Have you installed any updates recently?
Customer: NO, CAN I TALK ON THE PHONE TO SOMEONE.... I HAVE HAD ISSUE WITH THIS PRINTER BEFORE. I ALSO HAVE PURCHASED THE EXTENDED WARRANTY AND HP CARE SERVICE
JA: Anything else you want the computer expert to know before I connect you?
Customer: IS THERE SOMEONE A CAN CALL
Submitted: 8 months ago.
Category: Printers
Expert:  Jason Jones replied 8 months ago.

Hello,
I am the person that will be helping you today.

May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Please, send your reply below in the box. After you type your message, click the Send button.

Thank you,
Jason

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