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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I send a fax you hear like it is dialing than you hear beep

Customer Question

I send a fax you hear like it is dialing than you hear beep beep beep beep beep beep than nothing than says busy, I go and use the other fax and it goes through ?????????? alo I see the word sleep on the display
JA: What's the make/model number of your printer? How old is it?
Customer: brother intellifax 2840 less than 2 years
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Im not using a computer only a fax machine
JA: How long has this been an issue? What happened right before this popped up?
Customer: a couple of days
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 11 days ago.
Category: Printers
Expert:  Nathan replied 11 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 11 days ago.

Can you tell me a bit more about the problem please:

1) Is this a dedicated fax line, or a shared voice/fax line?
2) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)
3) Do you have dsl service on the same line?

4) Are you able to RECEIVE faxes?

Customer: replied 11 days ago.
dedicated line/local phone/ not sure/yes
Expert:  Nathan replied 11 days ago.

Okay you mentioned "other fax" can you tell me more about that?

Customer: replied 11 days ago.
it is also a brother 2840 and it has its own fax line on the second floor of my home/
Customer: replied 11 days ago.
the word sleep is also displayed
Customer: replied 11 days ago.
on the one on the 1st floor
Expert:  Nathan replied 11 days ago.

So these are on separate lines/numbers (not sharing the same line just on different wall jacks)?

Customer: replied 11 days ago.
Expert:  Nathan replied 11 days ago.

Okay, we will need to do a bit of testing here.

Can you either plug a phone into the wall jack (just a regular corded/wall phone) that is currently used by the downstairs fax, or plug the upstairs fax into the downstairs jack, and try to make a call or send a fax that way?
This will help us to isolate if this is a line fault or an issue with the fax machine itself.

The sleep mode is just an energy saving feature and would not prevent it from sending.

Customer: replied 11 days ago.
I am at work today
Expert:  Nathan replied 11 days ago.

That's fine, you can test this when you are able and get back to me after.

Expert:  Nathan replied 9 days ago.

Do you need more help with this?

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