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WesPCDr, Technician
Category: Printers
Satisfied Customers: 1481
Experience:  Over 5 years as a computer and printer repair technician
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I just bought a new HP OFFICE JET PRO 8710. It was bought

Customer Question

I just bought a new HP OFFICE JET PRO 8710.
JA: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?
Customer: It was bought last week at Best Buy. HP Office Jet Pro 8710. Where can i find instructions on how to use it. How do you reduce size/ enlarge something you want to copy. I scanned something, but i don't know where in my computer it went to. I have trouble with my mouse arrow jumping on my screen and i must disconnect the usb to make it stop. i get a message my computer does not recognize the printer.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Since i bought it! and connected it. That is why i'm looking for complete instructions to troubleshoot. ther was nothing in the box except how to install.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No!
Submitted: 18 days ago.
Category: Printers
Expert:  WesPCDr replied 18 days ago.

Hello, I'm Wes, and I'll be assisting you today.

Expert:  WesPCDr replied 18 days ago.

The instructions on how to use it are in the user manual.

The easiest way to find the settings you need would be to use the online user manual.

Expert:  WesPCDr replied 18 days ago.

Here is a link to the online user manual to show you the settings you need:

Expert:  WesPCDr replied 18 days ago.

Let me know if you need additional help so I can assist further.
Also, please rate my answer below so based on your satisfaction.
Thank you.