Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
the payment failed for the remote service this is why there was a delay sorry
Please click on this link and tell me which version of windows you have please
It is still failed sorry.
When were you last able to print?