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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Error code:OxFA, WF-3540, PC, I do not know what OS is. two

Customer Question

error code:OxFA
JA: What's the make/model number of your printer? How old is it?
Customer: WF-3540
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC, I do not know what OS is.
JA: How long has this been an issue? What happened right before this popped up?
Customer: two days ago my son tried to print from his ipad
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Printers
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 month ago.
0xFA
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 month ago.
Error code 0xFA still
Customer: replied 1 month ago.
Are you still there
Customer: replied 1 month ago.
do we still wait
Expert:  Richard replied 1 month ago.

Thanks,

the payment failed for the remote service this is why there was a delay sorry

Please click on this link and tell me which version of windows you have please

http://whatsmyos.com/

Customer: replied 1 month ago.
windows 7.
the payment is approved
Customer: replied 1 month ago.
do we need to start all over
Expert:  Richard replied 1 month ago.

It is still failed sorry.

When were you last able to print?