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WesPCDr, Technician
Category: Printers
Satisfied Customers: 1479
Experience:  Over 5 years as a computer and printer repair technician
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I disconnected printer from electricity due to the

Customer Question

I disconnected printer from electricity due to the possibility of Hurricane Matthew, when I reconnected it gives me message 55.0602 Error, Turn off then turn on. I've done it numerous times and it still does not work
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: The printer is a Laser Jet Pro M-402n
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: The computer is PC, with Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: I disconnected Wed last week and reconnected on Friday. It did not work then, nor today
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 16 days ago.
Category: Printers
Expert:  WesPCDr replied 16 days ago.

Hello, I'm Wes, and I'll be assisting you today.

Customer: replied 16 days ago.
Expert:  WesPCDr replied 16 days ago.

This error is due to an internal hardware error. After having it plugged in for a while, then unplugged sometimes the hardware issue will show up.

Leave the printer on, then unplug the printer power cable for 5 minutes.

Then plug in the power again and turn on.

If the error message is still on, then the issue is a bad hardware and will need to be replaced.

Expert:  WesPCDr replied 16 days ago.

Let me know if you need additional help so I can assist further.
Also, please rate my answer below so based on your satisfaction.
Thank you.