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Ask Jennifer French Your Own Question

Jennifer French
Jennifer French, Technician
Category: Printers
Satisfied Customers: 93
Experience:  Owner at Down Home Technical Solutions
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My printer MFC-7360N will print from my PC but it wont scan

Customer Question

My printer MFC-7360N will print from my PC but it wont scan documents. I used to but suddenly wont!
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: its around 3 years old model MFC-7360 N serial # E69896E2N937948
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC not sure of operating system but doyou mean Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: its is a recent problem and was scanning perfectly. Not sure what happend
JA: Anything else you want the printer expert to know before I connect you?
Customer: no its a great printer just the scanning issue thanks
Submitted: 1 month ago.
Category: Printers
Expert:  Jennifer French replied 1 month ago.

Hello! My name is ***** ***** I will be assisting you today

I see that you are having an issue scanning with your machine, but you ARE able to print.

Is your machine throwing an error code when you try to scan, by chance?

Please let me know.

Thank you.