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Ask Electronics Pete Your Own Question

Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 15464
Experience:  HNC Computing; Large format and multifunction printer expert
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I can't get the automatic two sided printing to work on my

Customer Question

I can't get the automatic two sided printing to work on my hp envy 7640
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: I bought it less than a month ago. It's the HP Envy 7640
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: It has been unable to do this since I installed it. There is a lock icon on the duplex setting in the preferences
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 17 days ago.
Category: Printers
Expert:  Electronics Pete replied 17 days ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 17 days ago.

What paper size are you trying to print duplex on?

Expert:  Electronics Pete replied 15 days ago.

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

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