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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a HP laserjet pro 200 color that is working properly

Customer Question

I have a HP laserjet pro 200 color that is working properly but I can't add it to Word or anything else. Keep getting Active Devises Domain Services is currently unavailable. Can you help.
Submitted: 5 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 5 months ago.

Hi,

I'm sorry about the issue. When did this issue first occur?

Are you currently able to print a web page, or a picture file, etc.?

Do you have windows xp, vista, or 7, or 8, 10?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 5 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 5 months ago.
I'm not satisfied. Return my money. Thanks.
Expert:  Viet - Printer Tech replied 5 months ago.

I'm sorry. Is there any issue? We have just started. Did you see my troubleshooting questions above?

If you'd like to, I can connect remotely to your computer and fix the printing issue directly and quickly for you.

Please let me know; we guarantee our service, so don't worry. Please reply at the box below. Thank you,

Customer: replied 5 months ago.
This is BS. Send my money back please. I don't want to have anything to do with you.