I'm sorry about the issue. When did this issue first occur?
Are you currently able to print a web page, or a picture file, etc.?
Do you have windows xp, vista, or 7, or 8, 10?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
I'm sorry. Is there any issue? We have just started. Did you see my troubleshooting questions above?
If you'd like to, I can connect remotely to your computer and fix the printing issue directly and quickly for you.
Please let me know; we guarantee our service, so don't worry. Please reply at the box below. Thank you,