Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
You cannot attempt to install the cartridges on your own, it is not a manual process.
You must remove all the packing materials, foam, tape, etc first, then plug the printer in and follow the steps on the printer display to set the language, date/time, network, etc.Only after you have properly followed through the initial setup steps will the printer then tell you to insert the cartridges at a specified time. You cannot do it before or you can actually damage the printer. Put it in only when prompted on screen, then it will go through a priming/charging process and then you can start to print.
Let me know if you get stuck or need more help through the process.
If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.
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