Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem.
The problem is that your computer has lost the wireless connection. You need to remove the print server icon for your wireless connection in the Control Panel of your computer. Then you need to disconnect the usb cable and reinstall the printer drivers.
First make sure that your printer is connected to your wifi network. You may need to connect the usb cable to do this if the connection has been lost. Then disconnect the usb cable and download and install the printer drivers for your operating system from the Canon support website, using this link:
When the installation has completed, use the new print server icon to print a test page.
You are welcome. I have given you a summary of the entire procedure, but We can do this interactively., and I can help you and answer any questions that you have.
That is okay. I will be online tonight when you return. You can reconnect with this session by selecting the link in your notification email. You should get an email notification for each transaction in this conversation. They are emails, not text messages.
You have only been charged a deposit, so far. You do not have to pay for the question until you accept the answer.
If we can successfully install the drivers for the wireless connection without resetting the printing system on your mac, your wireless direct connection will not be affected. You can reinstall the drivers from your hard drive or from a disk. You do not have to download them, unless there is a problem with the drivers on your hard drive. In this case you will need to locate the folder for your Canon MG7720 software delete the entire folder.
PLEASE LET ME KNOW IF YOU HAVE ANY PROBLEMS WITH THIS ADVISE, OR IF YOU HAVE ANY QUESTIONS. If I have solved your problem, I would appreciate a GOOD or an EXCELLENT rating. I ONLY GET COMPENSATED FOR MY SERVICES WHEN I RECEIVE A POSITIVE RATING. Thank you for choosing Just Answer.
I completely understand, since I also experience time constraints and interruptions myself. I also like to work at night. I believe that we have a three hour time difference, since I am located on the West Coast, and your remarks would indicate that you are on the East Coast.
Please understand that we have only discussed the printer driver installation procedures in general terms. If you are unable to find the right method by trial and error, please let me know before you get too frustrated. I have a method that is guaranteed to work, and I have not told you all the details. It takes longer than what we have discussed, but it always works.
I did not get your name, by the way. Mine is
I have not been online until now, and I apologize for the delay in my reply to you. It is okay if you do not have your driver cd, because it is much better to get the latest drivers from the official manufacturer's website. I would send you the link, but you have never really specified the accurate model number of your printer. It is in the MG7700 Series, but that is not the model number. I need something like MG7720 or MG7750. Also, since Canon sells different models in different countries, I need to know what country you purchase your printer from. The MG7720 seems to be the only model in the MG7700 Series that is sold in the US.
P.S. The Canon US website is down for maintenance, but it should be available by the time you get this message and respond to it.