Hello,I am the person that will be helping you today.
May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
Please, send your reply below in the box. After you type your message, click the Send button.
Thank you. Is there anything else that I can help with while you have me here?
No, you will not be charged. I will send in the refund request right now. Thank you.