I'm sorry about the issue. When did this issue first occur?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Is the printer connected to the computer with a USB cable? Or is the connection wireless?
Please reply at the box below. Thank you,
What's the brand / model of your computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,