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crash2199, Technician
Category: Printers
Satisfied Customers: 15534
Experience:  5+ years as Tech
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It's not the printer, it;s the machine itself. It says

Customer Question

It's not the printer, it;s the machine itself. It says "memory 99%". I was trying to fax and it would not send them.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Brother MFC795CW
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Not using a computer, only trying to fax
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just recently. I waited a couple minutes and then the fax went through. I want to get the memory to say 0%
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 12 days ago.
Category: Printers
Expert:  crash2199 replied 12 days ago.


On your printer:

  1. Press MENU and choose Fax => Remote Fax Opt => Fwd/Page/Store or Forward/Store.
  2. Press the UP OR DOWN ARROW key to choose Off and press the OK key.

    If you have faxes stored in the memory, you will receive the following message:

    Erase All Fax (Doc) ? 1. Yes 2. No
    Print All Fax? 1. Yes 2. No

  3. Press 1 to erase all faxes saved in memory.

After you erase the memory, please check for the memory issue.

If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

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