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WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1503
Experience:  Over 5 years as a computer and printer repair technician
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Error code 0x91 for epson workforce 4630, boson work force

Customer Question

error code 0x91 for epson workforce 4630
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: boson work force pro wf 4630. about 2 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: sorry brand is epson - not boson. running mac el capitan os
JA: How long has this been an issue? What happened right before this popped up?
Customer: just happened after paper jam
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Printers
Expert:  WesPCDr replied 1 month ago.

Hello, I'm Wes, and I'll be assisting you today.

Expert:  WesPCDr replied 1 month ago.

The error is showing up due to a malfunctioned print head.
Once thing you can try is to remove the ink cartridges, unplug the printer power for 10 minutes, plug back in, then re-insert the ink cartridges. If the error goes away, then the ink cartridges just needed to be re-seated.

Otherwise, the problem is due to the malfunctioned print head and will require a replacement print head. Check first to see if you printer is under warranty that way it can re replaced. They cost about $50 and sometimes better to purchase a new printer for close to that price.

Customer: replied 1 month ago.
The solution did not work. Still get the error.
Expert:  WesPCDr replied 1 month ago.

Unfortunately, this means that is a hardware error and will need to be repaired.

Since the printer is not under warranty, it will be more cost effective to get a new printer as the service cost would be high.