Hello, I'm Wes, and I'll be assisting you today.
Since you have done the cleaning already, which is usually the problem, the problem is with the actual rollers or motors that pull the rollers.
They can also go bad and stop pulling paper properly. Even the gears can break and cause the rollers to stop pulling the paper or impede the rollers as well. The problem is that the printer will need to be serviced to find out which part will need to be replaced. Unfortunately, this means that it will need to be taken to a printer service center. It it most likely more cost effective to purchase a new printer that is under warranty. Sorry for the bad news.
Let me know if you need additional help so I can assist further.Also, please rate my answer below so based on your satisfaction.Thank you.