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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a Canon Mx340 and it's not printing. I believe it's 5

Customer Question

I have a Canon Mx340 and it's not printing.
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: I believe it's 5 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: hp laptop
JA: How long has this been an issue? What happened right before this popped up?
Customer: Stared this AM. I also have another laptop that isn't printing
JA: Anything else you want the printer expert to know before I connect you?
Customer: This Cannon MX340 also scans faxes & copies
Submitted: 8 months ago.
Category: Printers
Customer: replied 8 months ago.
How much is that going cost me?
Customer: replied 8 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 8 months ago.
I need this ASAP. I get all my medical apts and chemo apts.
Customer: replied 8 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 8 months ago.
I've already paid Just answer$100.00
Customer: replied 8 months ago.
I'm running windows 10 on both laptops
Customer: replied 8 months ago.
The agreement #ca000004339055-001 and the case #(###) ###-####
Expert:  Shefin replied 8 months ago.

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

May I know the operating system you are using? Is it Windows 7?

How do you connect the printer to the computer? Using USB cable?

Thank you.

S H E F I N

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