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WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1503
Experience:  Over 5 years as a computer and printer repair technician
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I have a wf4640 epson I am suddenly getting error code 0x97,

Customer Question

I have a wf4640 epson I am suddenly getting error code 0x97
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: maybe 2yrs old wf4540 epson
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: mac
JA: How long has this been an issue? What happened right before this popped up?
Customer: just started happening today was printing fine early then last sheet came out partially printed
JA: Anything else you want the printer expert to know before I connect you?
Customer: thats it
Submitted: 2 months ago.
Category: Printers
Expert:  WesPCDr replied 2 months ago.

Hello, I'm Wes, and I'll be assisting you today.

Expert:  WesPCDr replied 2 months ago.

The error you are getting is due to an internal hardware error. This usually means that the printer will need to be replaced.

Once thing you can try is to remove the ink cartridges, unplug the printer power for 10 minutes, plug back in, then re-insert the ink cartridges. This will at least eliminate the ink cartridge and print head hardware issues if any. Give that a try and let me know if the error resets.

Expert:  WesPCDr replied 2 months ago.

Let me know if you need additional help so I can assist further.
Also, please rate my answer below so based on your satisfaction.
Thank you.

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