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WesPCDr, Technician
Category: Printers
Satisfied Customers: 1479
Experience:  Over 5 years as a computer and printer repair technician
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Error code X0EA after two sheets of paper were crumpled and

Customer Question

Error code X0EA after two sheets of paper were crumpled and jammed in the machine. Machine prints but produces staggered lines and repetitive character printing off register
JA: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?
Customer: Epson WF-3520
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC, windows
JA: How long has this been an issue? What happened right before this popped up?
Customer: paper jam was last night, error message started shortly thereafter
JA: Anything else you want the printer expert to know before I connect you?
Customer: not that I know of
Submitted: 16 days ago.
Category: Printers
Expert:  WesPCDr replied 16 days ago.

Hello, I'm Wes, and I'll be assisting you today.

Expert:  WesPCDr replied 16 days ago.

Sometimes the rollers become dirty and cause the paper to slip and get stuck. This can cause the paper not to pick up or even cause a paper jam.

To fix the problem, unplug the printer power cable. Open the covers and remove any cartridges and look for loose paper. Use tweezers to pull the paper out or the eraser end of a pencil to move the rollers and get to the paper. Then use a damp paper towel with water or Windex and clean the rollers. Start where the paper touches the printer and look for white, gray, and black rollers. Use your fingers to move the rollers as much as you can to clean them. Open the printer and clean the other rollers you can find as well.

Then plug the printer power back in try to print.

Expert:  WesPCDr replied 16 days ago.

Let me know if you need additional help so I can assist further.
Also, please rate my answer below so based on your satisfaction.
Thank you.