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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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The printer is not talking to the computer. The printer is

Customer Question

The printer is not talking to the computer.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: The printer is working but not talking to the computer.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: MFC-7362N About 4 years old. Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing. Working 1 day and the next day not working.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I don't think so
Submitted: 3 months ago.
Category: Printers
Expert:  Md. Sadique replied 3 months ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Md. Sadique replied 3 months ago.

How is the printer connected to your computer?

for eg: via USB cable, wirelessly

Customer: replied 3 months ago.
USB cable
Expert:  Md. Sadique replied 3 months ago.

Please go to the control panel > printers and devices.

Expert:  Md. Sadique replied 3 months ago.

Tell me if you see your printer there.

Expert:  Md. Sadique replied 3 months ago.

From your desktop > click inside the search box and type in "Control Panel" and then click on Control Panel app to open control panel.

Expert:  Md. Sadique replied 3 months ago.

Are you there?

Customer: replied 3 months ago.
My Son came and fixed it, he is very good on computers.
Expert:  Md. Sadique replied 3 months ago.

Glad to hear your problem is solved.

Thanks for using JustAnswer.