Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.
How is the printer connected to your computer?
for eg: via USB cable, wirelessly
Please go to the control panel > printers and devices.
Tell me if you see your printer there.
From your desktop > click inside the search box and type in "Control Panel" and then click on Control Panel app to open control panel.
Are you there?
Glad to hear your problem is solved.
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