Hi,I'm sorry about the computer issue. Are you currently able to make a copy from the printer's glass (not printing from the computer)?- Is the printer connected to the computer with a USB cable? Or is the connection wireless?
- If the printer is wireless, what's the status of the Wi-Fi / wireless / signal light / icon on the printer?Please reply at the box below. Thank you,
- If there is still any issue, please let me know if you are stuck at any step, and please answer all my questions in my previous reply above, so I can troubleshoot the issue further.
Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,
I'm sorry. Did you see / try my solution above? Please let me know if you are stuck at any step.
- If that does not work, then on your computer, please click on the website below to connect remotely with me, then I can help you directly:
, then open the download file TeamViewerQS.dmg
, then tell me the ID and Password ***** the TeamViewer application; do not close the TeamViewer window.
Please reply at the box below. Thank you,
Please stay with me on this web page. Have you tried my solution yet? Here are the steps again:
- If there is still any issue, please let me know if you are stuck at any step.