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david
david, Computer Guru
Category: Printers
Satisfied Customers: 290
Experience:  6+ years of computer expertise
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I'm having a problem getting my mfc5460cn printer to work on

Customer Question

I'm having a problem getting my mfc5460cn printer to work on mint17-3
Submitted: 2 months ago.
Category: Printers
Expert:  JKalman replied 2 months ago.

Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. What is your computer operating system?

Customer: replied 2 months ago.
mint 17-3
Expert:  JKalman replied 2 months ago.

Sorry. I did not recognize your operating system. Since I do not work on Linux systems, I will opt out and open this question up to other experts on LINUX.

Expert:  david replied 1 month ago.

I would be glad to help.

Expert:  david replied 1 month ago.

Have you already tried installing the 5460 driver tool for Debian based Linux OS's? Here is the link:

http://support.brother.com/g/b/downloadlist.aspx?c=us&lang=en&prod=mfc5460cn_all&os=128

Expert:  david replied 1 month ago.

If you have not tried this, and you need help with the install process, let me know.

Customer: replied 1 month ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  david replied 1 month ago.

Sorry for the late response, but I dont think remote assistance is going to work for Linux related problems. This service is meant for basic troubleshooting on Windows and Mac computers.

Expert:  david replied 1 month ago.

I would be happy to walk you through the install steps though. The process is very straight forward.

Expert:  david replied 1 month ago.

When you follow my link and follow the prompts to the actual download page, you will see the following instructions:

Step1. Download the tool.(linux-brprinter-installer-*.*.*-*.gz)

The tool will be downloaded into the default "Download" directory.
(The directory location varies depending on your Linux distribution.)
e.g. /home/(LoginName)/Download

Step2. Open a terminal window and go to the directory you downloaded the file to in the last step.

Step3. Enter this command to extract the downloaded file:

Command: gunzip linux-brprinter-installer-*.*.*-*.gz

Step4. Get superuser authorization with the "su" command or "sudo su" command.

Step5. Run the tool:

Command: bash linux-brprinter-installer-*.*.*-* Brother machine name

Step6. The driver installation will start. Follow the installation screen directions.

When you see the message "Will you specify the DeviceURI ?",

For USB Users: Choose N(No)
For Network Users: Choose Y(Yes) and DeviceURI.

The install process may take some time. Please wait until it is complete.

Expert:  david replied 1 month ago.

If you are having trouble with any of those steps please let me know and I can walk you through it.