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Nathan, Engineer
Category: Printers
Satisfied Customers: 19564
Experience:  Computer networking/repair. 12+ years experience.
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Epson printer WF-3620 will not work. Message is - turn power

Customer Question

Epson printer WF-3620 will not work. Message is - turn power on and off again - still does not work.Also error code 0x97 appears.
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: approximently 2 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Microsoft Windows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: 3 days - nothing happened
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 17 days ago.
Category: Printers
Expert:  Nathan replied 17 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 17 days ago.

Unfortunately this error indicates a hardware problem which is considered a "fatal error" and will almost certainly require service.

This specific error pertains to a scanner pcb fault and/or logic board failure.

The only thing you can try in this case is to reset the machine:

unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

If still on change, it confirms an internal fault, which requires service. Service for these is not practical either, as repairs on your own would be $200-250, while you could buy a brand new machine for half that.

Let me know how the reset goes, and I'll help with replacement recommendations at that point if needed.

Best regards, ***** ***** for the news,


Expert:  Nathan replied 15 days ago.

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