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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I want to change the printer cartridge, but when I open it

Customer Question

I want to change the printer cartridge, but when I open it up, the cartridges are slid all the way over to the side.
JA: What is the exact make and model of your printer? And what kind of cartridges are you using?
Customer: WF-2630, purchased 12/15
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just finished printing something & it was faint, so opened it up just now to try & change the cartridge
JA: Anything else you want the printer expert to know before I connect you?
Customer: I think that is it. I have turned it off & on to see if it would reset
Submitted: 14 days ago.
Category: Printers
Expert:  Md. Sadique replied 14 days ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Md. Sadique replied 14 days ago.

Do you see a message on the LCD screen "ink cartridge is expended"?

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