Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.
What is the operating system of your computer?
for eg: Windows 10/7 etc.
Don't worry let me send you a fresh offer. I am your Tech support guy and will be able to help you with your Brother printer.
If you want we can forget this Remote support and will continue troubleshooting over this chat.
I appreciate your kind words.
Please answer my question to help me fix your problem.