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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 20480
Experience:  Computer networking/repair. 12+ years experience.
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I got an aftermarket toner for the brother MFC L2700DW. I

Customer Question

i got an aftermarket toner for the brother MFC L2700DW. I PUT IT IN THE MACHINE AND THE MACHINE STILL SAYS NEED TONER. SOMETHING WON'T RE-SET I'M THINKING
JA: What's the make/model number of your printer? How old is it?
Customer: BROTHER MFC L2700DW. ITS ABOUT 7 MONTHS OLD
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: IT WAS WORKING PERFECTLY
JA: Anything else you want the printer expert to know before I connect you?
Customer: CAN THE MACHINE BE RE-SET WITH A CODE?
Submitted: 2 months ago.
Category: Printers
Expert:  Nathan replied 2 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 2 months ago.

The cartridge you have is the problem here, generic cartridges are often faulty right out of the box. There is a chip in them that is not always functional or compatible.

This is not a matter of resetting the printer, it is not recognizing the new cartridge and there is no code or reset that will change that.

I would recommend contacting the seller and having them exchange or refund that cartridge.

I would also recommend using the OEM/brother cartridge: http://amzn.to/2dAdwsL

they do cost about twice as much, but have better print quality and last longer.

Best regards ***** ***** for the news,

Nathan

Expert:  Nathan replied 1 month ago.

Do you need more help with this?
If so, simply reply back on this page.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan