Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.
Did the tech set it up remotely for you?
Is the printer connected wirelessly or with a wire?
Ok, then the password ***** it is looking for may be the password ***** your wireless network - have you tried entering it?
Hi, just checking in on your question, do you need any further assistance?