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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I can not receive faxes and I would rather talk to someone

Customer Question

I can not receive faxes and I would rather talk to someone in person.
JA: What's the make/model number of your printer? How old is it?
Customer: 5740e year 2012
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: been an issue for awhile- months I found out from someone trying to fax
JA: Anything else you want the printer expert to know before I connect you?
Customer: Don't think so
Submitted: 18 days ago.
Category: Printers
Expert:  Electronics Pete replied 18 days ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 18 days ago.

Have you been able to receive faxes on this machine previously?

Expert:  Electronics Pete replied 16 days ago.

Hi, just checking in on your question, do you need any further assistance?