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Ask Electronics Pete Your Own Question

Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 15454
Experience:  HNC Computing; Large format and multifunction printer expert
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Printer takes a time to connect and sometimes will not

Customer Question

printer takes a long time to connect and sometimes will not print. "printer not responding"
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: MFC-J6920DW
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: new
JA: How long has this been an issue? What happened right before this popped up?
Customer: pretty much since I bought it.
JA: Anything else you want the printer expert to know before I connect you?
Customer: previous document printed.
Submitted: 17 days ago.
Category: Printers
Expert:  Electronics Pete replied 17 days ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 17 days ago.

How is the printer connected (USB, LAN, wireless....)?

Is only the one computer connected to it, or do you have any other computers connected to it?

Do you have any other printers connected to your computer?

Customer: replied 17 days ago.
wireless connection. test confirms that it is connected. there are others connected, but not at the moment
Customer: replied 17 days ago.
MacBook running OS 10.11.6
Expert:  Electronics Pete replied 17 days ago.

Does it print any faster if you connect it with a wire?

Customer: replied 17 days ago.
i have not tried
Customer: replied 17 days ago.
just hardwired with USB. still getting error message that printer is not responding
Customer: replied 17 days ago.
it started to print, but completed only 3 of 9 pages
Expert:  Electronics Pete replied 17 days ago.

Ok, this can happen if you try to send a very large file to the printer.

What size is the document that you are trying to send?

Customer: replied 17 days ago.
1.7 MB
Expert:  Electronics Pete replied 17 days ago.

Can you try sending a smaller document, e.g. a few words on one page, and let me know if it prints quickly, or not?

Customer: replied 17 days ago.
I did. A Word doc. no problem.
Expert:  Electronics Pete replied 16 days ago.

Ok, and what is the file type of the 1.7MB file? Is it also a Word doc?

Customer: replied 16 days ago.
no. it was a pdf

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