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Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 15457
Experience:  HNC Computing; Large format and multifunction printer expert
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Fs 2100 dn wont print, Kyocera FS-2100DN 4yrs old, pc

Customer Question

fs 2100 dn wont print
JA: What's the make/model number of your printer? How old is it?
Customer: Kyocera FS-2100DN 4yrs old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows
JA: How long has this been an issue? What happened right before this popped up?
Customer: 45mins
JA: Anything else you want the printer expert to know before I connect you?
Customer: it was working its saying add paper in tray but it is full of paper
Submitted: 18 days ago.
Category: Printers
Expert:  Electronics Pete replied 18 days ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 18 days ago.

If there is a blockage in the paper feed system, the printer will be unable to feed in any fresh paper and will "think" there is no paper in the paper tray.

Did any sheets of paper recently get stuck inside the machine? If so, there may be a small fragment of paper still stuck inside it which is preventing any fresh sheets of paper from getting fed in.

Have a look and check for any obvious blockages or small pieces of paper that may be causing the jam.

If you can't see anything, then try to remove any obstructions by manually pushing a piece of thin stiff card through the machine, where the paper normally goes through.

Let me know if that helps?

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