I'm sorry about the issue. When did you upgrade to Windows 10?
Is printing currently working fine?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Sorry, it took me some time to type all of this. That's been a long time, so the troubleshooting can be complicated, but I can get it working for you.
With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you, and this issue can be complicated. Otherwise, I will provide written instructions.
Have you tried anything?
Is the printer connected to the computer with a USB cable? Or is the connection wireless?
Have you tried to uninstall / reinstall the printer's driver / software?
Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,
OK. Have you tried anything to fix the scanning issue? I'd just like to check, so I won't provide any steps you've done already.
Are you able to open Control Panel on the computer?
Thank you. Please try the following steps:
- Click on the Epson website below:
, there, download and install the Drivers and Utilities Combo Package
, once installation is done successfully, then check printing first, then check scanning.
Please reply at the box below to continue. Thank you,
Thank you. Wait, don't try the above steps. Please wait a couple of minutes for me to write the new steps. Thank you,
Please click on Start (which is the windows logo icon located at the bottom left of the computer's screen)
, then scroll down, then click on Epson...
, then click on the item EPSON Scan Settings if available
, then make sure Network option is selected
, then click OK
, then open EPSON Scan program, then check scanning.
Please let me know. Thank you,
If that does not work, please try:
- Note: If you do not see the EPSON Scan Settings item on your computer, please let me know.
Click on the address first, then click OK, thanks.
Then it should show the IP address in the box
, now, please open the EPSON Scan program and check scanning.
Sorry, please press at the same time the two keys Windows and R on the keyboard, then type services.msc then click OK
, then scroll down, then look for the item Windows Image Acquisition
, then make sure it shows Status Started and Startup type Automatic.
Double-click on Windows Image Acquisition to open it.
At the Startup type, make sure to set it to Automatic, then click on Apply at bottom
, then click on Start, and see what happens.
OK, make sure Startup type is shown Automatic, then click OK
, then open EPSON Scan program and check scanning.
press at the same time the two keys Windows and R on the keyboard, then type services.msc then click OK
, does it still show Running?
Sorry. Please download and install the NAPS2 program at the website below:
, then use the NAPS2 program to see if you can scan with it.
Yes, though that will take a lot more work. If you'd like to, just test with the NAPS2 program first as it's a lot quicker, and see if you like it or not. If no, we can always uninstall/reinstall the Epson printer / program. Thank you,
If you don't like it, then it's very easy to uninstall it in Control Panel -> Programs / Programs and Features.
, then we can always uninstall/reinstall the Epson printer / program. Thank you,
Open NAPS2 program, then click on Scan, then choose scanner and OK. Thank you,
Where you able to install the program after downloading it (check your Downloads folder)? Did it show successful / finish?
- Then click on Start, then scroll down, then click on NAPS2 ....
If it does not let you download, then click on the new website below:
, there, click on Download file
, then open / run the download file naps2-5.3.1-setup to install it
, then open NAPS2 program to scan.
Sorry, please close it and try the following:
; follow the on-screen instructions during installation (select Wireless / network option when prompted, and select option that printer is already on network if prompted.)
, once installation is done successfully, then check printing first
, then check scanning with the EPSON Scan program and/or the NAPS2 program.
Please let me know later. Thank you for your patience,
You're welcome. OK. Please try tomorrow, then let me know; I will help further as needed. Have a good evening! Thank you.