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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I can't get the black to print. I have cleaned the heads

Customer Question

I can't get the black to print. I have cleaned the heads twice and put new ink in - both coloured and back.
JA: What's the make/model number of your printer? How old is it?
Customer: 6500 - don't remember when I bought it.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Apple PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: My cleaning ladies cleaned and after I could longer print black
JA: Anything else you want the printer expert to know before I connect you?
Customer: No, I just want to be able to print again.
Submitted: 17 days ago.
Category: Printers
Expert:  Nathan replied 17 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 17 days ago.

Can you give me the brand and complete model of the printer, please?

Expert:  Nathan replied 14 days ago.

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