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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I cannot get my printer and laptop to communicate. its a HP

Customer Question

i cannot get my printer and laptop to communicate.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: its a HP OFFICEJET 6700 PREMIUM. APPROX. 3 YEARS OLD.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC, WINDOWS 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: AUTOMATIC UPDATES THAT DRIVE ME CRAZY!!
JA: Anything else you want the printer expert to know before I connect you?
Customer: JUST NEED THE ABILITY TO SCAN AND FILE TO LAPTOP.
Submitted: 1 month ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 month ago.

Hi,

I'm sorry about the issue. Are you having issue with only scanning? Or is printing having issue also?

When was the last time you were able to scan?

What's the error or message?

Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 1 month ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,