How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I have anHP computer hard drive with an HP monitor model

Customer Question

I have anHP computer hard drive with an HP monitor model W2271d and just now when I turn the power on it shows VGA and DVI not connected and then a message says "monitor going to sleep" and then the screen goes dark. I have checked the connecting cable and it appears to be in fine condition and securely connected at both ends????
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: It is an HP110 Desktop PC, model # is 110-243w
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Hewlett Packard....I don't recall the Operating System....
JA: How long has this been an issue? What happened right before this popped up?
Customer: Last couple of days.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Will he help me with my monitor going to sleep issue?
Submitted: 7 months ago.
Category: Printers
Expert:  Tim replied 7 months ago.

Hi there, I'm Tim, and I will be helping you. So the screen more or less just stopped working? Is the computer coming on (does it sound normal) Is there another computer in the house to test the monitor on?