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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a brother scanner that is not working now under

Customer Question

I have a brother scanner that is not working now under windows 10.
JA: What's the make/model number of your printer? How old is it?
Customer: Scanner 3 years old DS Mobile 700D
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Windows 10 using a Sony laptop
JA: How long has this been an issue? What happened right before this popped up?
Customer: was working under windows 7 worked briefly in der windows 10
JA: Anything else you want the printer expert to know before I connect you?
Customer: I looked up windows 10 drivers and could not find any for the scanner
Submitted: 2 months ago.
Category: Printers
Expert:  Jason Jones replied 2 months ago.

Hello,

I am the person that will be helping you today. May I ask how the scanner is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,
Jason