Hello & Welcome,
Sorry to hear of any trouble you may be having.
I have a link to the illustrated instructions for this operation. Please click the link and take a look - to see if this helps.
Please let me know what you find or if you have any more questions.
Thanks, ***** *****
I also have a link to a video that shows how to get the ink cartridges into an "accessible" position - so you can get them out.
NOTE: The model of the unit in this video may not match exactly, but the process of accessing the cartridges is the same.
Click Here --> https://www.youtube.com/watch?v=eoA3MsopK0g
Please let me know if you have any more questions.If this has answered your question(s), please take a moment to rate MY service level (5-star is my goal) so that I get credit for my time helping you with this question.You should see some "stars" (and SUBMIT button) to do that, but please let me know if you do NOT see them (you may have to scroll UP or DOWN) or can not use them.
Thanks, ***** *****--. .-