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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have Epson Workforce 615 printer and it gave me an error

Customer Question

I have Epson Workforce 615 printer and it gave me an error message : Printer error occured. turnoff andthen on again. For details, see documentation or Epson .com. Printer makes noise inside. What can I do?
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: Printer is about 5 years old and is a Workforce 615 model
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I have HP pc with Windows 10 OS
JA: How long has this been an issue? What happened right before this popped up?
Customer: Obout a week . Was printng and a page got stuck and I pulled it out and making noise then
JA: Anything else you want the printer expert to know before I connect you?
Customer: The noise sounds like some rollers are slippig
Submitted: 1 month ago.
Category: Printers
Expert:  Cody replied 1 month ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 1 month ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 1 month ago.
Please cancel my subscription to your service and reimburse my deposit. I have decided to purchase a new printer instead; it will be cheaper than to have it repaired.Thank you.
Donald Breuer