Hi there Joan.My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. Is it possible that the error message is 5B00 rather than 5800? Please double-check and let me know.
Thank you for confirming that for me. Give me just a moment to type out troubleshooting instructions please.
This error usually occurs when the waste ink absorbers are full.
Canon printers use small, spongy pads to absorb excess ink that accumulates while printing and cleaning the print heads. When these pads are saturated, the printer will notify you with an error message such as "Ink Absorber Full." Some models display a series of flashing lights that you must consult the user manual to decipher. Although you can easily remove and clean the pads on most Canon printers, this is not considered to be a user serviceable part and the recommended procedure by Canon is to take it in for service.
If you'd like to try cleaning it yourself, please follow these steps:
Fill a large bowl with warm, soapy water and set it aside. Put on the rubber gloves.
Open the ink cartridge compartment. Depending on your Canon printer model, this compartment may be in the front or the back of the machine.
Wait for the ink cartridges to move all the way over, then disconnect the printer's power cord.
Look for a black rubber frame under the ink cartridge assembly. This contains the ink absorbing pads.
Pull the rubber frame out of the printer and remove the ink absorbing pads. The number of pads varies by model.
Place the pads in the bowl. Rub and squeeze them to remove the ink. When the water becomes opaque with ink, discard the solution and refill the bowl with more warm, soapy water. Continue this procedure until all ink is removed from the pads.
Squeeze the excess water from the pads and place them on a stack of three or four paper towels to dry.
Check the pads every hour to determine if they are dry. If the paper towels become saturated, change them out.
Place the pads back in the rubber frame when they are completely dry. Reinstall the frame in the printer.
Press and hold the "Power" button and reconnect the power cord. When the printer comes on, release the button. Wait five seconds and push the "Power" button again. This resets the printer's internal memory and overrides the "Ink Absorber Full" and/or 5B00 error code.
Please give this a try and let me know how it works for you. If this solves the problem, would you mind taking a moment to rate my service? You can give your rating by selecting the stars located on the top right of the question page. I'd really appreciate it! Without a positive rating I am not credited for my answer. If this doesn't solve the problem be sure to let me know so we can continue troubleshooting.
Yes. Please respond and update me with the results. I will be notified when you respond. Sometimes there is a slight delay in notification if the site is extremely busy but I WILL get back in touch with you. I am committed to working with you until the problem is resolved.
Is the printer turned on? If not, please turn it on.
If it is on and the carriage is not moving, please unplug the printer (without turning it off) and allow it to sit for 10 minutes
Plug it back up and then turn it on and try again.
Thank you. Just keep me posted.
Joan, let's try this. Turn the printer off, then lift the lid of the printer (including the scanner portion) and then while the lid is open, turn on the printer. This MAY resolve the problem AND clear the error message. You may not even need to clean the ink absorber. This sounds more and more like a problem with the carriage mechanism.
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I did find one more thing to try before we give up.
Turn the printer off, then lift the lid of the printer (including the scanner portion) and then while the lid is open, turn on the printer. This MAY resolve the problem AND clear the error message. You may not even need to clean the ink absorber. This sounds more and more like a problem with the carriage mechanism. The 5B00 error usually refers to a full ink absorber but is a catchall sort of error code and it sounds like this time it is due to the carriage not moving. I can't guarantee that this method will work, but it is certainly worth a shot. Please try it and let me know the results.
Please let me know the results.