Let's try to start back from the beginning:
Power off your printer then unplug it from the wall
Wait 1 minute
Plug the printer back in
Power the printer back on
If the message continues, please follow this:
Please let me know if you are unable to reset the counter again otherwise if you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.