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WesPCDr, Technician
Category: Printers
Satisfied Customers: 1507
Experience:  Over 5 years as a computer and printer repair technician
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My ip4200 is leaking black 5 ink which has covered the

Customer Question

My ip4200 is leaking black 5 ink which has covered the roller leaves a wide black mark on the back of each sheet. Not to mention the ink that's being wasted. The cartridge is new and I'm not sure what to do. Please help.
Submitted: 7 months ago.
Category: Printers
Expert:  WesPCDr replied 7 months ago.

Hello, I'm Wes, and I'll be assisting you today.

Expert:  WesPCDr replied 7 months ago.

This usually occurs when the ink cartridge is faulty.

Unfortunately, the only thing to do is remove the ink cartridge and take it back to the store for replacement.

As far as cleanup, moist towelettes will need to be used to wipe each roller. This may be difficult as the ink leaked down where it may be hard to reach. This usually means taking the printer to a printer repair shop for cleanup or trying to clean it yourself. It can be done, it will just take a while to clean all the ink.

Expert:  WesPCDr replied 7 months ago.

Let me know if you need additional help so I can assist further.
Also, please rate my answer below so based on your satisfaction.
Thank you.