Hi, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially and on, "...why I can not scan when the cartridges are empty?..."; it is part of the built-in detection system.
Of course the prescribed approach is replacement of the ink cartridges.
There is a possible workaround depending on the version/firmware of the Canon Pixma MG6350.
Would you be comfortable giving this a try?
Sorry about the delay, the last expert left the conversation, are you still ok to work with me? I will respond to you quickly
ok, remote assistance is not needed, please let me know when we can resume
ok, please contact customer service on***@******.*** for all payment questions and cancellations.
yes.. I am here, PRESS AND HOLD the printer’s ‘Stop’ or ‘Stop/Resume; button (red down arrow/triangle-circle) on your printer, for 5-8 seconds, until the low ink indicator goes out and/or printing is allowed to resume
I have decided to opt out of working with you further on this.
you do not need to do anything, you will be contacted when another expert takes over you case
Thanks and all the best