I'm sorry about the issue. Are you currently able to make a copy from the printer's glass (not printing from the computer)?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Is the printer connected to the computer with a USB cable? Or is the connection wireless?Please reply at the box below. Thank you,
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:
http://www.justanswer.com/remotedesktop/join.aspx?Session=6e5eb8d1-a56e-47ea-b566-72a3881cbfcd, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
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Or would you like to provide written instructions?
Please reply at the box below; we guarantee our service, so don't worry. Thank you,
No problem. We are canceling this per your request. If you still need help with this printing issue later on, and/or with any other computer issue in the future, please come back any time as you wish. We have many support options, such as written instructions support, remote support, phone call support, etc.; we guarantee our service. Thank you.