I'm sorry about the issue. Is there any error or message?
Are you currently able to make a copy from the printer's glass (not printing from the computer)?
Are you able to print anything else?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Is the printer connected to the computer with a USB cable? Or is the connection wireless?Please reply at the box below. Thank you,
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
I'm sorry; I was waiting for you previously, so I could help you quickly. Did you see all my questions in my previous reply above?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below; we guarantee our service, so don't worry. Thank you,
Can I connect remotely to your computer, so I can help you printing these 6 pages directly on your computer for you?
Please reply at the box below; we guarantee our service. Thank you,