Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
What Operating System (OS) is running on the computer?
Please download and install the driver that is updated, the latest driver for your printer
Press the Apple menu and Choose System PreferencesChoose Print & Fax (or Print & Scan) from the View menu.Hold down the Option key on your keyboard while clicking the "-" (minus sign that you see on the print & fax window, along with a + sign) button. Then, choose Reset Printing System.
in case there is no printers in the list then , hold down the Control key while clicking in the box that appears above the "+" (plus sign that you see on the print & fax window, and not on the keyboard) button, then choose Reset printing system… from the contextual menu.After that click the + (plus sign that you see on the print & fax window, and not on the keyboard) sign to add printer. Select your printer from the list.